Frequently asked questions

Signing up takes two minutes; moving your menu across takes 10–30 minutes depending on its size. The Excel/CSV import brings hundreds of items over in one go, and 'Start with a sample menu' lets you try the system with a full menu immediately. The moment you print the QR codes and put them on the tables, you are live.

No. The panel is built for anyone who can use a phone: adding dishes, changing prices and choosing a design are no harder than filling in a form. Wherever you get stuck, our WhatsApp support line is there.

You can do it yourself in minutes with the CSV/Excel import; if you don't have a file, download the sample template, fill it in and upload it. On the Chain plan our team migrates the menu for you.

No. The menu opens in the browser — the moment the phone camera reads the QR code, the menu loads. No downloads, no sign-ups, no notification prompts.

No. Softellio Menu is a cloud service that is updated continuously: hosting, regulatory updates and new features are all included in the subscription. You pay annually and are charged for 10 months instead of 12.

Yes — with one click in the panel. The subscription renews at the end of each term, and after cancelling the service continues until that term ends.

No. There is no per-order cut on table orders or on takeaway; the only thing you pay is the fixed subscription.

Requirements vary by country. In general, price lists must be current and accessible to guests, and many jurisdictions also require calorie and allergen information. A QR menu meets these requirements on a single screen, and updates take effect instantly.

No — the required information notice is embedded in the menu and cannot be removed by any theme, location or setting. Calorie and allergen fields are ready on every item.

Every price change is written to the price history automatically: old price, new price, date. If you are ever audited, the record is right there.

The menu never asks a guest for a name, phone number or location. Analytics run on an anonymous session identifier. For takeaway, the name and address the customer types are used only to deliver that order.

Yes — that is exactly what the Design Studio is for: brand colours, 30+ typefaces, four cover layouts, glass effect, dark mode and logo placement. You see every change in the live phone preview before you save.

Yes: a background video on the cover screen and a short video on individual dishes. Videos play muted on a loop, and images are compressed automatically.

More than 30 ready-made languages are added with one click. Missing translations fall back to your default language automatically, and the AI Assistant can fill the gaps in bulk.

There is no practical limit; menus with hundreds of items run smoothly. Category pages and search keep navigation fast even on large menus.

Every table's QR code is bound to that table, so the order and the waiter call arrive in the panel already labelled with it. There is no manual table selection — and no mix-ups.

Orders arrive in the panel in real time and the restaurant mobile app sends an instant notification. Statuses (received → preparing → served) are updated with one tap.

Yes. Ordering and waiter call can each be turned on or off; if you prefer, you can run it purely as a digital menu.

The menu is hosted in the cloud, so even if your venue's connection drops, guests can still reach the menu over mobile data. The panel picks up where it left off once you are back online.

Your data is stored on servers in the EU (Frankfurt) region; backups and encryption are standard.

Yes — a read-only API opens your menu to your own systems, and you receive a webhook notification whenever the menu changes. Keys are scoped by permission and rate limited.

No. QR codes point at a fixed redirect address; you change the destination in the panel and the printed code stays valid.

Yes. On the Chain plan locations are managed from a single panel: per-location menu filters, exception pricing, separate WiFi and contact details, and a location picker. Any setting left blank inherits the general one.